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Question		Answer
to succeed in finishing something or reaching an aim, especially after a lot of work or effort start learning		(to) achieve
people of a similar age, considered as a group start learning		age group
making you feel annoyed start learning		annoying
to tell someone that you are sorry for having done something that has caused them problems or unhappiness start learning		(to)apologize
notice, thought or interest start learning		attention
a prize or a sum of money that is given to someone following an official decision start learning		award
extremely bad or unpleasant start learning		awful
a large office in which a company's employees provide information to its customers, or sell or advertise its goods or services by telephone start learning		call centre
to think that something is important and to feel interested in it or upset about it start learning		(to) care
an act or the possibility of choosing start learning		choice
a small group of people chosen to represent a larger organization and either make decisions or collect information for it start learning		committee
when two or more people or things are compared start learning		comparison
when someone says that something is wrong or not satisfactory start learning		complaint
to organize an examination of opinions, behaviour, etc., made by asking people questions start learning		(to) conduct survey
saying that someone or something is bad or wrong start learning		critical
the fact of a customer buying products or services from the same company over a long period of time start learning		customer loyalty
the date on which goods that have been bought will arrive at a place start learning		delivery date
without anyone or anything else being involved or between start learning		direct
not pleased with something start learning		dissatisfied
working or operating quickly and effectively in an organized way start learning		efficient
to be able to understand how someone else feels start learning		(to)empathize
to make someone more likely to do something, or to make something more likely to happen start learning		(to) encourage
to make something certain to happen start learning		(to) ensure
knowledge or skill from doing, seeing or feeling things start learning		experience
to start to love someone start learning		(to) fall in love with
information or statements of opinion about something, such as a new product, that provide an idea of whether it is successful or liked start learning		feedback
special, successful, or giving someone an advantage start learning		golden
a person skilled in something or who gives advice start learning		guru
costing half the usual price start learning		half-price
to deal with, have responsibility for, or be in charge of start learning		(to) handle
demanding or capricious start learning		hard-to-please
willing to help, or useful start learning		helpful
a set of connected hotel owned by one company start learning		hotel chain
when something gets better or when you make it better start learning		improvement
to (cause something to) get better start learning		(to) improve
not in a direct way start learning		in a roundabout way
to make someone feel that they want to do something and can do it start learning		(to) inspire
a list of things provided or work done together with their cost, for payment at a later time start learning		invoice
the technology of the production, storage, and communication of information using computers and microelectronics start learning		IT (information technology)
to do what you have told someone that you would do start learning		(to) keep promises
to do what you have promised or planned to do start learning		(to) keep to smth
to connect a computer to a computer system by typing your name, so that you can start working start learning		(to) log on
a plastic card which is given to a customer by a business and which is used to record information about what the customer buys and to reward them for buying goods or services from the business start learning		loyalty card
a computer which is small enough to be carried around easily and is designed for use outside an office start learning		laptop
to become nervously active or agitated start learning		(to) make fuss
to satisfy one’s demands start learning		(to) meet the needs
to not see or hear something or someone start learning		(to)miss
the things that a person must have in order to have a satisfactory life start learning		need
to have formal discussions with someone in order to reach an agreement with them start learning		(to) negotiate
to officially suggest someone for an election, job, position or honour start learning		(to) nominate
to tell someone officially about something start learning		(to) notify
individually start learning		on a personal basis
at the expected or scheduled time start learning		on time
a thought or belief about something or someone start learning		opinion
one thing which can be chosen from a set of possibilities, or the freedom to make a choice start learning		option
at regular intervals start learning		periodically
dealing with a particular customer in a particular way start learning		personalized service
describes someone who doesn't usually get emotional or excited about things start learning		phlegmatic
to answer the phone start learning		(to) pick up
a proof that you have paid for the flight start learning		plane ticket
not good, being of a very low quality start learning		poor
activities to advertise something start learning		promotion
a suggestion, sometimes a written one start learning		proposal
a piece of equipment which is used to cause liquid, air or gas to move from one place to another start learning		pump
to make smb wait for a short time start learning		(to)put on hold
how good or bad something is start learning		quality
a list of questions that several people are asked so that information can be collected about something start learning		questionnaire
to repeat the words that someone else has said or written start learning		(to) quote
a person who works in a place such as a hotel, office or hospital, who welcomes and helps visitors and answers the telephone start learning		receptionist
a piece of information or a description of an event which is written on paper or stored on a computer start learning		record
the process of getting back something lost, especially health, ability, possessions, etc start learning		recovery
an amount of money that is given back to you, especially because you are not happy with a product or service that you have bought start learning		refund
to put something that is damaged, broken or not working correctly, back into good condition start learning		(to) repair
the fact that a customer returns to buy more products or services from the same company start learning		repeat business
when you politely or officially ask for something start learning		request
a detailed study of a subject, especially in order to discover (new) information start learning		research
to say or do something as a reaction to something that has been said or done start learning		(to) respond
a person, shop or business that sells goods to the public start learning		retailer
something given in exchange for good behaviour or good work, etc start learning		reward
a usual or fixed way of doing things start learning		routine
an accepted principle or instruction that states the way things are or should be done start learning		rule
pleased because something has happened in the way that you wanted start learning		satisfied
to establish start learning		(to) set up
the state of being either male or female start learning		sex
important or noticeable start learning		significant
relating to one thing and not others start learning		specific
a stage in a process start learning		step
a detailed plan for achieving success start learning		strategy
to experience physical or mental pain start learning		(to) suffer
acceptable or right for someone or something start learning		suitable
a company, person, etc. that provides things that people want or need start learning		supplier
a car with a driver who you pay to take you somewhere start learning		taxi
a worker trained with special skills, especially in science or engineering start learning		technician
to cause (something) to cease operating start learning		(to) turn off
not able to be trusted or believed start learning		unreliable
used to describe a business, economy, etc. that is controlled in a way that produces good results start learning		well-run
to complain, especially about something which does not seem important start learning		(to) whinge

unit 6

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