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Answer
zapoznanie
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introduction
sukces
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success
wspaniała obsługa klienta
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great customer service
podstawowy
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basic
konsekwentnie, spójnie
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consistently
zmierzyć
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measure
Twoje skupienie na różnicy w obsłudze klienta
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Your focus on the difference in customer service
cel
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a target, aim
cały
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entire
przewaga nad konkurencją
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an edge on our competitors
Klient będzie pamiętał wspaniałe doświadczenie i będzie wracał po więcej
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Customer will remember a great experience and will come back for more
satysfakcja
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satisfaction
usatysfakcjonowany klient
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satisfied customer
stworzyć
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create
pilność
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urgency
nie ma pośpiechu
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there's no urgency
wyjątkowy, wybitny
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exceptional
prawdziwy
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genuine
podążać za sugestią
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follow the suggestion
Dlaczego szybkość serwowania jest ważna na lotnisku?
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Why is speed of service so important at the Airport?
Dlaczego ważne są Barista Priorities?
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Why are important Barista Priorities?
Dlaczego potrzebujemy używać 6 kroków w każdym czasie, z każdym klientem?
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Why do we need to use the 6 steps at all times with every customer?
Dlaczego my mamy 5 złotych ról?
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Why do we have 5 golden rules?
wygląd
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appearance
duma
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pride
strona
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side
naczynia stołowe
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crockery
składnik
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an ingredient
ton głosu
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tone of voice
Nie odwracaj sie do kolejki
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Don't turn your back to the queue
być dumnym co ty robisz
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be proud what you do
reagować szybko i profesjonalnie
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react fast and professional
słuchać uważnie klienta
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listen carefully to the customer
wczuwać się, czuć empatię
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empathise
podsumowywać, streszczać
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recap
uzgadnianie sposobu działania
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agree a course of action
podążaj przez
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follow through
traktować skargi jako okazję do poprawy
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treat a complaint as an opportunity to improve
być bardzo zestresowanym
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be very stressful
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angielski
See related flashcards:
common collocations
"civil society" słownik
system polityczny wielkiej brytanii
breed crime
angielskie słowka religia
Pory roku po angielsku
July 10
/english economy vocabulary.
Imiona angielskie męskie
Liczebniki po angielsku
Liczby po angielsku
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