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Question		Answer
5s start learning		is a system for organizing spaces so work canon be perfomed efficiently, effectively and safety
sortowanie start learning		sort- indentification and delete of all needlee items at the workplace
uporządkować start learning		Set in order - set in order and assignation place for all items
sprzątać start learning		shine- keep your workplace clean
ujednolicić start learning		standardize- elevelopment and implementation of standards for the first three rules
utrzymywać start learning		sustain- fallow the first four rules
kierownik oddziału start learning		branch manager - is in charge of the eployees and customers at one branch of the bank
doradca ds. obsługi klienta start learning		customer service advisor - handles customers problems and questions often on the phone
kierownik start learning		supervisor- has a team of employees and watches and checks their work
analityk finanowy start learning		investment analyst - knows a lot about economy and investments
kasjer start learning		casher- works at a bank counter and handles everyday banking
starszy doradca klienta start learning		senior account manager - is responsible for customers accounts. It is management positions
zawsze bądź uprzejmy i przyjazny. Jeśli będziesz niegrzeczny i nieprzyjazny, nasi klienci pójdą do innego banku start learning		always be polite and friendly. If you are inpolite and unfriendly our customers will go to another bank
Bądź skuteczny - odpowiadaj na pytania i szybko i sprawnie załatwiaj transakcje start learning		Be efficient - answer questions and deal with transactions quickly and well
Bądź kompetentny - upewnij się, że masz wszystkie informacje potrzebne do odpowiedzi na pytania klientów start learning		Be knowledgeable - make sure you have all the information you need to answer customers questions
mój bank zapewnił mi bezpłatne prowadzenie konta do 26 roku życia start learning		my bank gave me free account maintenance up to the age of 26
mój bank dał mi darmowe wypłaty z bankomatów we wszystkich krajach europejskich start learning		my bank gave me free ATM withdrawals in all european countries
start learning		my bank reimburses me 2 percent of my electricity, gas and water bills
Do you spend your money as soon as you get in or do you put some of it in a savings account? start learning		I have a savings account where I put aside PLN 500 a month for holidays
Do you ever lend money to other People? Do they always Pay you back? start learning		I like to be helpful, so if someone is lacking money, I lend them. Some people don't give me back, but I don't care
Do you ever borrow things from other people? Do you always give them back on time? start learning		Sometimes I borrow things from others, but I always try to get them back on time
Do you ever give money to charity? start learning		I often donate money to charity. when I was a child my parents also needed such support so that they could heal me
Do you usually buy things in shops or online? start learning		I usually buy things over the internet. I'm busy and I don't have time to shop in stores
Do you always take your credit card with you when you go abroad? start learning		I take my credit card when I go abroad. I have a foreign currency account because I often travel to Belgium or Germany
Do you save money for a pension? start learning		I haven't cut my retirement money yet, I feel too young for that.
Do you ever sell things you don't want any more? start learning		always selling things that I don't need anymore. I am a minimalist and I don't like having too many things.

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