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Question		Answer
Activity network diagram start learning		These diagrams, such as the project network diagram, show the flow of the project work.
Affinity diagram start learning		This diagram breaks down ideas, solutions, causes, and project components and groups them together with other similar ideas and components.
Benchmarking start learning		Comparing any two similar entities to measure their performance.
Checklist start learning		A simple approach to ensure that work is completed according to the quality policy.
Control chart start learning		A quality control chart that maps the performance of project work over time.
Control quality start learning		An inspection-driven process that measures work results to confirm that the project is meeting the relevant quality standards.
Cost of conformance start learning		This is the cost associated with the monies spent to attain the expected level of quality. It is also known as the cost of quality.
Cost of nonconformance to quality start learning		The cost associated with not satisfying quality expectations. This is also known as the cost of poor quality.
Cost-benefit analysis start learning		A process to study the trade-offs between costs and the benefits realized from those costs.
Design of experiments start learning		An approach that relies on statistical scenarios to determine what variables within a project will result in the best outcome.
External QA start learning		Assurance provided to the external customers of the project.
Flowchart start learning		A diagram illustrating how components within a system are related. Flowcharts show the relation between components, as well as help the project team determine where quality issues may be present and, once done, plan accordingly.
Internal QA start learning		Assurance provided to management and the project team.
ISO start learning		"The abbreviation for the International Organization for Standardization. ISO is Greek for “equal,” while “International Organization for Standardization” in a different language would be abbreviated differently. The organization
elected to use “ISO” for all languages." start learning		elected to use "ISO" for all languages. "
Matrix diagram start learning		A data analysis table that shows the strength between variables and relationships in the matrix.
Pareto diagram start learning		A histogram that illustrates and ranks categories of failure within a project.
Quality start learning		According to ASQ, the degree to which a set of inherent characteristics fulfills requirements.
Quality assurance start learning		A management process that defines the quality system or quality policy that a project must adhere to. QA aims to plan quality into the project rather than to inspect quality into a deliverable.
Quality management plan start learning		This plan defines how the project team will implement and fulfill the quality policy of the performing organization.
Quality metrics start learning		The operational definitions that specify the measurements within a project and the expected targets for quality and performance.
Quality planning start learning		The process of first determining which quality standards are relevant to your project and then finding out the best methods of adhering to those quality standards.
Rule of Seven start learning		A component of a control chart that illustrates the results of seven measurements on one side of the mean, which is considered “out of control” in the project.
Scatter diagram start learning		A quality control tool that tracks the relationship between two variables over time. The two variables are considered related the closer they track against a diagonal line.
Seven basic quality tools start learning		These seven tools are used in quality planning and in quality control: cause-and-effect diagrams, flowcharts, check sheets, Pareto diagrams, histograms, control charts, and scatter diagrams.
Statistical sampling start learning		A process of choosing a percentage of results at random. For example, a project creating a medical device may have 20 percent of all units randomly selected to check for quality.
System or process flowcharts start learning		Flowcharts that illustrate the flow of a process through a system, such as a project change request through the change control system, or work authorization through a quality control process.
Tree diagram start learning		Tree diagrams show the hierarchies and decomposition of a solution, an organization, or a project team. The WBS and an org chart are examples of tree diagrams.
Work performance information start learning		The results of the project work as needed. This includes technical performance measures, project status, information on what the project has created to date, corrective actions, and performance reports.

PMP 8#

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