→ PMp 10# → Start Learning / Download MP3 Flashcards

Question		Answer
Acknowledgment start learning		The receiver signals that the message has been received. An acknowledgment shows receipt of the message, but not necessarily agreement with the message.
Active listening start learning		The receiver confirms that the message is being received through feedback, questions, prompts for clarity, and other signs of confirmation.
Choice of media start learning		The best modality to use when communicating that is relevant to the information being communicated.
Communication assumptions start learning		"Anything that the project management team
believes to be true but hasn’t proven to be true. For example, the project management team may assume that all of the project team can be reached via cell phone, but parts of the world, as of this writing, don’t have a cell signal." start learning		believes to be true but hasn't proven to be true. For example, the project management team may assume that all of the project team can be reached via cell phone, but parts of the world, as of this writing, don't have a cell signal. "
Communication barrier start learning		Anything that prohibits communication from occurring.
Communication channels formula start learning		N(N – 1)/2, where N represents the number of identified stakeholders. This formula reveals the total number of communication channels within a project.
Communication constraints start learning		"Anything that limits the project management
team’s options. When it comes to communication constraints, geographical locales, incompatible communications software, and even limited communications technology can constrain the project team." start learning		team's options. When it comes to communication constraints, geographical locales, incompatible communications software, and even limited communications technology can constrain the project team. "
Communications management plan start learning		A project management subsidiary plan that defines the stakeholders who need specific information, the person who will supply the information, the schedule for the information to be supplied, and the approved modality to provide the information.
Decoder start learning		The device that decodes a message as it is being received.
Effective listening start learning		The receiver is involved in the listening experience by paying attention to visual cues from the speaker and paralingual characteristics, and by asking relevant questions.
Encoder start learning		The device that encodes the message being sent.
Feedback start learning		The sender confirms that the receiver understands the message by directly asking for a response, questions for clarification, or other confirmation.
Influence/impact grid start learning		Stakeholders are mapped on a grid based on their influence over the project in relation to their influence over the project execution.
Information presentation tools start learning		A software package that allows the project management team to present the project’s health through graphics, spreadsheets, and text. (Think of Microsoft Project.)
Information retrieval system start learning		A system to quickly and effectively store, archive, and access project information.
Interactive communication start learning		This is the most common and most effective approach to communication. It’s where two or more people exchange information. Consider status meetings, ad-hoc meetings, phone calls, and videoconferences.
Lessons learned start learning		"This is documentation of what did and did not work in the project implementation. Lessons learned documentation is created throughout the project by the entire project team. When
lessons learned sessions are completed, they’re available to be used and applied by the entire organization. They are now part of the organizational process assets." start learning		lessons learned sessions are completed, they're available to be used and applied by the entire organization. They are now part of the organizational process assets. "
Medium start learning		The device or technology that transports a message.
Noise start learning		Anything that interferes with or disrupts a message.
Nonverbal start learning		Facial expressions, hand gestures, and body language are nonverbal cues that contribute to a message. Approximately 55 percent of communication is nonverbal.
Paralingual start learning		"The pitch, tone, and inflections in the sender’s
voice affecting the message being sent." start learning		voice affecting the message being sent. "
Performance report start learning		A report that depicts how well a project is performing. Often, the performance report is based on earned value management and may include cost or schedule variance reports.
Project presentations start learning		Presentations are useful in providing information to customers, management, the project team, and other stakeholders.
Project records start learning		"All the business of the project communications is also part of the organizational process assets.
This includes e-mails, memos, letters, and faxes." start learning		This includes e-mails, memos, letters, and faxes. "
Project reports start learning		Reports are formal communications on project activities, their status, and conditions.
Receiver start learning		The person who receives the message.
Sender start learning		The person who is sending the message.
Sender–receiver models start learning		Feedback loops and barriers to communications.
Stakeholder notifications start learning		Notices to the stakeholders about resolved issues, approved changes, and the overall health of the project.
Time reporting system start learning		A system to record the actual time to complete project activities.

PMp 10#

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