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kacperwiniecki
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slip my mind
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zapomnieć
the last straw
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kropla przepełniająca czarę
get to the bottom of the problem
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dotrzeć do sedna problemu
pass the buck
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zwalać odpowiedzialność
meet customer expectations
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Spełnia oczekiwania klientów
financial compensation for poor Cs
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rekompensata finansowa dla biednych
retail customer lojalty
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utrzymać lojalność klienta
one-off goodwill payment
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jednorazowa życzliwa wpłata
company is ab fault
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firma zawiodła
indicator of high-quality CS
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wskaźnik wysokiej jakości CS
dissatisfied customer
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niezadowolony klient
without fuss
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bez zamieszania
give refunds promptly to
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bezzwłocznie przekazać zwrot pieniędzy
meet standards of service
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spełniać standardy usług
min expectation
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min oczekiwań
completely satisfied
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całkowicie usatysfakcjonowany
money-back guarantee
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gwarancja zwrotu pieniędzy
buying habits
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zwyczaje zakupowe
establish a rapport wit customer
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ustabilizować relację z klientem
be diplomatic
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być dyplomatyczny
handle complaints
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rozpatrywania skarg
become a problem
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stać się problemem
too much customer care
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troska o klenta
proof of purchase
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Dowód zakupu
disputes over cedit notes
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dyskusja nad bonami i voucherami
poor-quality repairs
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naprawy niskiej jakości
replacement equipment
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sprzęt zastępczy
is carried out
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jest dostarczony
delays on repairs
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opóźnienie z naprawą
delays in getting money back
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opóźnienia w odzyskaniu pieniędzy
company policy on customer service
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Polityka firmy w zakresie obsługi klienta
too few staff at peak times
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zbyt mało pracowników w godzinach szczytu
salespeople with poor product knowlage
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sprzedawcy o słabej znajomości produktu
stressed or indifferent staff
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zestresowany lub obojętny personel
unhelpful staff
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pracownicy nie byli pomocni
being cut off
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odcięcie
engage
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zajęty
choosing a series of options
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wybierając szereg opcji
being put on a hold
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być zmuszonym do czekania
repairs and refunds
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naprawy i zwroty
dealing with customer service
start learning
radzić sobie z obsługą klienta
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