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Lekcja 143 – Complaints and Solutions - A2+
Lekcja 143 – Complaints and Solutions - A2+
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Chciałabym zgłosić problem z moim zamówieniem.
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I'd like to report a problem with my order.
Paczka dotarła ale produkt jest uszkodzony.
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The parcel has arrived but the product is damaged.
Właśnie zrobiłam zdjęcie uszkodzenia.
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I've just taken a photo of the damage.
Jeszcze nie dostałam odpowiedzi od sklepu.
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I haven't heard back from the shop yet.
Czy mogą państwo wymienić produkt na nowy?
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Can you replace the product with a new one?
Jeśli wymiana nie będzie możliwa poproszę o zwrot pieniędzy.
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If a replacement isn't possible I'll ask for a refund.
Muszę odesłać uszkodzony produkt.
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I need to send the damaged product back.
Obsługa powiedziała że zajmie się problemem.
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Customer service said they'll deal with the problem.
Na szczęście wszystko udało się szybko wyjaśnić.
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Luckily we managed to sort everything out quickly.
W porządku. Dziękuję za szybkie rozwiązanie sprawy.
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All right. Thanks for sorting it out so quickly.
Moje zamówienie dotarło uszkodzone więc skontaktowałam się ze sklepem. Wysłałam zdjęcie i poprosiłam o wymianę. Na szczęście szybko rozwiązaliśmy problem.
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My order arrived damaged so I contacted the shop. I sent a photo and asked for a replacement. Luckily we sorted the problem out quickly.
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