1.3 POLITE ENQUIRES

 0    30 flashcards    josehbaltazar
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Question English
Answer English

Listen to the phone conversation
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and answer the questions.

Who is the caller phoning?
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She 's phoning to the English Language College.

What does she want?
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She wants to change from a general English course (which she booked online) to a business English course...

Is the receptioniste able to help her?
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Yes. The receptionist agrees to hold a place open for her until the caller can come in to the school to do the level test.

Does the caller sound polite to you?
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Yes, she does.

Complete the sentences.
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Then listen again and check.

I (?) like to (?) about a course.
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I 'd like to enquire about a course.

I (?) wondering (?) it (?) be (?) for (?) to change to that group.
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I was wondering if it would be possible for me to change to that group.

Can (?) tell (?) why I have to do it in person?
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Can you tell me why I have to do it in person?

Would (?) be any (?) of doing the level test on the phone?
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Would there be any chance of doing the level test on the phone?

Do you (?) me (?) what it involves?
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Do you mind me asking what it involves?

I'd be really (?) if you (?) hold a place for me till Saturday morning.
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I'd be really grateful if you could hold a place for me till Saturday morning.

Would you mind (?) that in an email for me?
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Would you mind putting that in an email for me?

(?) you tell me (?) the school opens?
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Could you tell me when the school opens?

Listen and say the enquires at the same time as the speaker.
The tendency is for the intonation to go down and then up at the end of questions (as in 3 ,4 ,5 ,7 and 8)
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Copy the polite intonation.
and to go down on other types of sentences (as in 1, 2 and 6)

I'd like to enquire about a course.
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intonation goes down

I was wondering if it would be possible for me to change to that group.
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intonation goes down

Can you tell me why I have to do it in person?
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the intonation goes down and then up at the end

Would there be any chance of doing the level test on the phone?
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the intonation goes down and then up at the end

Do you mind me asking what it involves?
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the intonation goes down and then up at the end

I'd be really grateful if you could hold a place for me Saturday morning.
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intonation goes down

Would you mind putting that in an email for me?
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the intonation goes down and then up at the end

Could you tell me when the school opens?
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the intonation goes down and then up at the end

How do you sound polite in your language?
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What is more important, the words or the intonation?
in many languages there are formal and informal versions of "you"...

Where are you located? (Could / tell)
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Could you tell me where you are located?

Can I use your two-for-one deal more than once? (wondering)
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I was wondering if/whether I can use your two-for-one deal more than once.

Can my dog come with me? (like/know)
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I'd like to know if/whether my dog can come with me?

Tell me about the other people living there. (Would /mind)
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Would you mind telling me about the other people living there?

How many other people have inquired? (mind / asking)
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Do you mind me asking how many other people have inquired?

Could you explain how the free trial works? (I / grateful)
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I'd be grateful if you could explain how the free trial works.


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