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Kolokwium 11.12
Kolokwium 11.12
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adwokat
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advocate
sojusznik
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ally
konsument
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consument
prowadzić
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lead - led - led
potencjalny klient
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lead
lojalność
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loyalty
perspektywa
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prospect
Skierowanie
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referral
aktualizacja
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upgrade
okres przestoju
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downtime
System CRM- kontakt z klientem
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CRM system (customer relationship managment)
rekomendacje klientów
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customer referral
satysfakcja klienta
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customer satisfaction
wymiana towarów
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exchange products
wracający klient
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returning customer
powtarzać proces
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repeat business
grzecznie
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politely
cenny
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valuable
niezbędne
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necessary
pasuje
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fits
przyczynić się do
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contribute to
wydajnie
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efficiently
gwarancja zwrotu pieniędzy
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money back guarantee
problemy z instalacją
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installation problems
dostarczyć zły produkt
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shipped the wrong product
narzekać
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to complain
przepraszać
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to apologize
wadliwy
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faulty
powitać
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greet
zwrot
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refund
harmonogram
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schedule
poczta głosowa
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Voicemail
próg rentowności
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breakeven
przynosić straty
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to make a loss
przynosić zyski
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make a profit
zysk brutto
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gross profit
marża
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margin
obrót
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turnover
koszty od produktów sprzedaży
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cost of goods sold
podatek
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tax
rachunki
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bills
koszty stałe
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overheads
pendrive
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USB flash drivers
różnorodne wydatki
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variable costs
dzienna praca
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Day job
łączne koszty
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fixed cost
ulepszyć
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improve
urząd skarbowy
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Revenue
udział
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stock
zysk
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profit
CV w USA
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penportret
CV
start learning
resume
aplikować
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apply
kosmetyki
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cosmetics
doradca
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counsellor
zdobyć
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gain
stażysta
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intern
praktyki zawodowe
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internship
przewodnik
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survey
praktykant
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a trainee
gwarancja
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a warranty
bezpłatna dostawa
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free shipping
biuletyn
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newsletter
infolinia
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hotlines
wykręcić numer
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dial the number
numer kierunkowy
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area code
numer zajęty
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engaged number
odebrać telefon
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to answer a phone
centrala telefoniczna
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switchboard
poczekaj chwilę
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hold on a minute
zakłócenia
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disruptions
literowanie
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spelling
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