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I was rear-ended while I was stopped at a red light. start learning
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I was rear-ended while I was stopped at a red light.
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REPRESENTATIVE: Good morning. This is Sarah calling from Progressive Insurance. I'm calling about the accident you reported this past Saturday. Is this a good time to talk?. start learning
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EMI: Hi, yes, this is Emigdio. Yes, this is a good time.
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REPRESENTATIVE: Thank you. First of all, I'm glad to hear you're okay. Can you tell me what happened? start learning
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EMI: Well, I was driving at night, around 8 p.m., and I was waiting for the light to turn green when I suddenly felt an impact from behind.
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REPRESENTATIVE ASKS: Were you completely stopped at the traffic light when the other vehicle hit you? start learning
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EMI: Yes. I was completely stopped.
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REPRESENTATIVE ASKS: Did you see the other vehicle before the collision? start learning
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EMI: No, I didn't really see it before the impact.
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REPRESENTATIVE ASKS: Do you know what kind of vehicle it was? start learning
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EMI: Yes, it was a Nissan Sentra or something like that.
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REPRESENTATIVE ASKS: Did you notice whether the other driver was following too closely or speeding? start learning
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EMI: No, not really. I didn't notice anything before the accident.
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REPRESENTATIVE ASKS: Did the police come to the scene? start learning
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EMI: Yes, the police came to the scene and made an accident report.
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REPRESENTATIVE ASKS: Did the police give you any paperwork? start learning
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EMI: Yes. The officer gave me a paper to submit to my insurance company.
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REPRESENTATIVE ASKS: Did you submit that document to Progressive? start learning
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EMI: Yes, I submitted it through the Progressive app.
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REPRESENTATIVE ASKS: Okay. Were you injured in the accident? start learning
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EMI: No, thankfully I wasn't injured. I just felt a sudden movement from the impact.
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REPRESENTATIVE ASKS: Are you experiencing any pain or discomfort now? start learning
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EMI: No, I feel fine. I don't have any pain or injuries.
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REPRESENTATIVE ASKS: What kind of damage did your vehicle have? start learning
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EMI: There's a small dent in the rear bumper, and one of the sensors was damaged.
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REPRESENTATIVE ASKS: Did you take pictures of the damage? start learning
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EMI: Yes, I took pictures of the damage after the accident.
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REPRESENTATIVE ASKS: Do you have the other driver's insurance information? start learning
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EMI: Yes, I have the information that the police gave me.
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REPRESENTATIVE ASKS: Okay. Do you have any questions for me? start learning
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EMI ASKS: Yes. I'd like to know what the next step is and where I should take my truck to have the damage inspected.
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REPRESENTATIVE: We'll review the accident report and the damage to your vehicle. We'll explain the next steps and let you know where you can take your truck for an inspection. start learning
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EMI: Okay, that sounds good. Thank you for your help.
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REPRESENTATIVE: You're welcome, Emi. We'll be in touch soon. start learning
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EMI: Thank you. Have a good day.
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REPRESENTATIVE: You too. Take care. start learning
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