Customer Care - palabras - Business English

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pedir disculpas / disculparse
We apologize for the mix-up with the order.
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to apologize
Nos disculpamos por el malentendido con el pedido.

devolver a alguien
I'll make sure she gets it back to you by Friday.
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to get back to someone
Me aseguraré de que ella te lo devuelva antes del viernes.

investigar / estudiar
I'll look into your question and call you back.
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to look into something
Estudiaré tu pregunta y te volveré a llamar.

acabar / completar lo que se empieza
We follow through on every customer orders.
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to follow through
Completamos todos los pedidos de nuestros clientes.

encargarse de / ocuparse de algo
I'll put you through to somebody who deals with it.
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to deal with
Le pasaré con alguien que se encarga de ello.

asegurar
I can assure you that you will receive a refund by Friday.
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to assure
Puedo asegurarle que recibirá un reembolso antes del viernes.

estar encargado de / ser responsable de
Could you tell me who is in charge of this account?
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to be in charge of / to be responsible for
¿Podría decirme quién está encargado de esta cuenta?

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"Business English"
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