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Question		Answer
Management start learning		Is a process consisting of four managerial tasks: Planing, organizing, leading and controling used to achive organizational goals efficently and effectively, oriented torwards using resources wisely
Top management start learning		CONCEPTUAL, HUman, technical
middle management start learning		CONCEptual, HUman, TECHnical
first- line management start learning		conceptual, HUman, TECHNICAL
Effeciency start learning		A measure of how well or how productively resources are used to achieve a goal
Effectiveness start learning		A measure of how good the outcome is, achieving the goal
types of resources start learning		Human(T/I), material(T), financial(T), technological(I), natural(I)
managerial tasks/ functions start learning		Planing, organising, leading, controling
managerial levels start learning		Top, middle, First-line management
Interpersonal start learning		figurehead, leader, liason,
informational start learning		monitor, disseminator, spokesperson
decisional start learning		entrepreneur, disturbance handler, resource allocator, negotiator
managerial roles start learning		Interpersonal, informational, decissional
managerial skills start learning		Conceptual, human, technical
Inputs start learning		raw materials, HR, capital, technology, information
Transformation start learning		employee’s work activity, management activities, technology and operations methods
outputs start learning		products and services, financial results, information, human results
an organization as an open system start learning		Inputs, Transformation, outputs
types of environment start learning		Internal, external
factors of environment start learning		Political and legal, economic, sociocultural, technonological
Porters 5 forces start learning		Competitive Rivalry, Supplier Power, Buyer Power, Threat of Substitution, Threat of New Entry
Teleological order start learning		VISION, MISSION STATEMENT, GOALS/PLANS
Mission start learning		a main goal in an organization
Vision start learning		describes the organization’s long-term aspirations
5 questions start learning		primary goal, development direction, the domain, social mission, needs
strategic start learning		general, long‐term, top management
tactical start learning		the specification of strategic goals, middle‐term, middle management
operational start learning		the specification of tactic goals, short‐term, first‐line management
Job design start learning		simplification, enlargement, enrichment, rotation
Key elements of organisational structures start learning		Work specialization, Departmentalisation, Chain of command, Span of control, centralisation and decentralization, Formalisation
organisational bonds start learning		Hierarchic, functional, technical, informational

1-9

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