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Question Answer
Defects, Overproduction, Waiting, Non-Utilized Talent, Transportation, Inventory, Motion, and Extra-Processing are a list of the most common reasons for excess cycle time in a process.
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8 Wastes (aka Muda)
A workplace organization technique composed of 5 primary phases: Sort, Set In Order, Shine, Standardize, and Sustain
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5S
A simple but effective method of analyzing and solving problems by asking "why" five times, or as many times as needed in order to move past symptoms and determine root cause.
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5 Whys
Organizes a large amount of data according to their natural relationships.
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Affinity Chart (aka Affinity Diagram)
The third phase of the DMAIC process focuses on identifying the root cause (or causes) of a process problem.
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Analyze Phase
Refers to categories or counts that can only be described in whole numbers; i.e. you can't have half a defect or half a customer. This type of data is the opposite of continuous or variable data (temperature, weight, distance, etc.).
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Attribute Data
The second highest level of training for a Six Sigma practitioner. This role devotes 100% of their time to Six Sigma and focuses the execution of specific Six Sigma process improvement projects.
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Black Belt
A step in the process where your process is limited in the volume it can handle. It is often the result of specialization, task imbalance or other constraints on capacity.
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Bottleneck
A free-thinking group method for generating ideas to handle a challenging situation.
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Brainstorming
A structured brainstorming tool designed to assist an improvement team in listing potential causes of a specific effect.
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Cause and Effect Diagram

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