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IS_Lesson_Customer care_part 2
IS_Lesson_Customer care_part 2
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Question
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recall
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odwołanie
discourage someone from
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zniechęcić kogoś do
a pork chop
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kotlet schabowy
a complaint
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skarga
guarantee
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gwarancja
refund
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zwrot
to handle complaints
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obsługi reklamacji
establish rapport
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nawiązać kontakt
promptly
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natychmiast
dissatisfied customers
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niezadowoleni klienci
indicator
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wskaźnik
get to the bottom of the problem
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dotrzeć do sedna problemu
the last straw
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Ostatnia kropla przepełniająca czarę
It slipped my mind.
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Zapomniało mi się.
I was ripped off.
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Zostałem oszukany.
a rip-off
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zdzierstwo
go the extra mile
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iść o krok dalej, zrobić coś dodatkowo
talk at cross purposes
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rozmawiać w różnych celach
retain customer loyalty
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zachować lojalność klientów
a discount
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zniżka
exceed the expectations
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przekraczać oczekiwania
consistent
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zgodny, trwały
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