Phone calls

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Question English Answer English
Could I speak with...?
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Could I speak with...?
I’m sorry, he’s on another call.
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I’m sorry, he’s on another call.
Please hold.
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Please hold.
May I ask who’s calling?”/Who’s calling, please?”
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May I ask who’s calling?”/Who’s calling, please?”
I’m sorry, he has left for the day.
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I’m sorry, he has left for the day.
I’ll transfer you.
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I’ll transfer you.
(get in touch = contact you)
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(get in touch = contact you)
Could you ask him to call me back?”
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Could you ask him to call me back?”
May I speak with...?
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May I speak with...?
Pretty good, thanks.
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Pretty good, thanks.
Let me read that back to you.
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Let me read that back to you.
I’ll get in touch in a couple of days.
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I’ll get in touch in a couple of days.
I’ll call you back a little later
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I’ll call you back a little later
Talk to you soon.
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Talk to you soon.
Nothing much.
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Nothing much.
Not so good.
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Not so good.
Hold on.
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Hold on.
Just a minuteJust a sec
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Just a minuteJust a sec
There’s a lot of background noise – I can barely hear you.
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There’s a lot of background noise – I can barely hear you.
Sorry – I didn’t catch what you just said.
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Sorry – I didn’t catch what you just said.
Could you repeat that?
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Could you repeat that?
Could you speak a little louder?
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Could you speak a little louder?
What did you say?
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What did you say?
Could you say that again?
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Could you say that again?
Hi, it’s Tom again. Apparently we got cut off.
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Hi, it’s Tom again. Apparently we got cut off.
Excuse me, who is this?
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Excuse me, who is this?
Can you hold the line?
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Can you hold the line?
Thanks for calling me back.
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Thanks for calling me back.
Thanks for getting back to me (so quickly).
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Thanks for getting back to me (so quickly).
Sorry it took me so long to get back to you.
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Sorry it took me so long to get back to you.
Sorry to trouble you again but
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Sorry to trouble you again but
I just got your message.
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I just got your message.
Sorry to call so early in the morning but
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Sorry to call so early in the morning but
He is out at the moment...
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He is out at the moment...
I’m returning your call.
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I’m returning your call.
I’m calling to ask about
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I’m calling to ask about
did you see my email about the delivery
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did you see my email about the delivery
just a quick call to say...
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just a quick call to say...
I was given your number by...
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I was given your number by...
I found your number...
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I found your number...
I’d like to speak to someone about replacing
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I’d like to speak to someone about replacing
I need to speak to someone in the shipping department
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I need to speak to someone in the shipping department
Sorry, I didn’t catch your name.
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Sorry, I didn’t catch your name.
May I ask who is calling?
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May I ask who is calling?
Are you the right person to speak about...?
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Are you the right person to speak about...?
Can I check that back?
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Can I check that back?
Sorry, can you repeat the first word/ the last part/...?
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Sorry, can you repeat the first word/ the last part/...?
Is that right?
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Is that right?
Can you hold on a moment?
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Can you hold on a moment?
That’s been really helpful, thanks.
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That’s been really helpful, thanks.
May I please speak to him
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May I please speak to him
This is Tom calling
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This is Tom calling
I'm trying to contact...
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I'm trying to contact...
When is a good time to call
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When is a good time to call

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